Terms and Conditions for Man With Van Barnescray
These Terms and Conditions set out the basis on which Man With Van Barnescray provides domestic and commercial removal, transport, and related moving services within the UK. By making a booking, the customer agrees to be bound by these terms. For the avoidance of doubt, references to we, us, and our mean Man With Van Barnescray, and references to you and your mean the customer or the person authorising the booking. These terms are intended to be clear, fair, and practical, while protecting both parties and reflecting standard UK service expectations.
Our services may include single-item transport, part-load moves, full van removals, collection and delivery, loading and unloading assistance, and other agreed transport tasks. The exact scope of each job will depend on the booking details confirmed in advance. Any service not expressly agreed in writing or by an accepted quotation is outside the contract. If the customer requests changes on the day of service, additional charges, revised timings, or a different vehicle may be required.
These terms should be read alongside any quotation, booking confirmation, inventory note, or written instructions agreed before the job begins. If there is any inconsistency, the written quotation or booking confirmation will generally take priority in relation to the specific job, unless it conflicts with mandatory legal rights. By proceeding, you confirm that you have authority to arrange the service, accept these conditions, and, where relevant, act on behalf of another person, landlord, tenant, business, or property owner.
1. Booking Process
All bookings with the Man With Van Barnescray service are subject to availability and acceptance by us. A booking enquiry does not form a binding contract until we have confirmed the service, the estimated price or agreed rate, the date, the collection and delivery details, and any special requirements. We may request information such as access arrangements, stair access, parking restrictions, item dimensions, estimated weight, and whether dismantling or assembly will be needed. Accurate information helps us plan the correct vehicle, staffing, and timing.
You are responsible for ensuring that all details supplied during booking are correct and complete. If any information changes before the moving day, you must tell us as soon as possible. Changes may affect the price, the vehicle used, the crew size, the time required, or whether the job can proceed as planned. We reserve the right to refuse a booking, suspend a booking, or amend the quote where the information provided is incomplete, misleading, or materially different from the actual conditions.
Booking confirmation may be given verbally, by message, by email, or through another written record. Once confirmed, the service agreement covers only the named customer, the agreed goods or tasks, the agreed date or window, and the agreed destination or destinations. Any request to move prohibited, unsafe, illegal, or inadequately packed items may be declined. We may also decline to move items that are likely to cause damage to property, vehicle, other goods, or persons.
2. Charges and Payments
Prices for Barnescray man with van services may be quoted as a fixed price, hourly rate, minimum charge, mileage-based charge, or a combination of these, depending on the job. Unless stated otherwise, quotations are based on the information supplied at the time of booking and assume normal access conditions and a reasonable loading and unloading process. Additional waiting time, parking charges, congestion charges, tolls, ferry fees, congestion-related delays, or extra labour may be charged where applicable and permitted by law.
Where a quote is based on estimated time, the final amount payable may vary if the job takes longer because of factors outside our control or because the customer requests changes during the service. Examples include increased item volume, poor access, lift failure, missing keys, undeclared dismantling work, or delays caused by third parties. If the work exceeds the booked scope, we may charge for the additional time, staff, or vehicle use at the rates notified to you.
Payment terms will be stated at the time of booking or in the quotation. Unless otherwise agreed, payment is due on completion of the service or in advance for certain jobs. We may require a deposit, part payment, or full prepayment to secure a booking, particularly for long-distance moves, peak periods, or larger jobs. Accepted payment methods may vary, and any transaction fees or bank charges incurred because of a failed payment, chargeback, or returned payment may be passed on to you where lawful.
3. Cancellations, Postponements, and No-Shows
If you need to cancel or rearrange your booking, you must notify us as early as possible. Cancellation charges may apply depending on the notice given, the nature of the booking, and whether costs have already been incurred. For example, if a vehicle has been allocated, staff scheduled, or fuel and travel time committed, we may retain some or all of the deposit or charge a reasonable cancellation fee to cover our loss.
If you cancel with sufficient notice, we may, at our discretion, offer to rebook the service for a different date subject to availability. However, a postponement is not automatic and may be treated as a new booking. If the job cannot proceed on the scheduled day because of access issues, missing authorisation, absent keys, the customer’s failure to be present where required, or the goods not being ready, this may be treated as a late cancellation or failed attendance.
If we are unable to provide the service due to circumstances within our control, we will either reschedule the booking or refund any amount already paid for the unperformed part of the service. We will not be liable for indirect losses arising from the cancellation or postponement, except where liability cannot be excluded under law. This includes loss of profit, loss of opportunity, or inconvenience caused by scheduling disruption.
4. Customer Responsibilities
You must ensure that the goods are ready for transport at the agreed time, safely packed where needed, and clearly identified if there are multiple items or separate destinations. Unless agreed otherwise, you are responsible for disconnection of appliances, securing fragile goods, removing pets from the area, and ensuring that any item requiring specialist handling has been properly disclosed. We may refuse to transport items that are not suitably packed, are leaking, or are otherwise unsafe to handle.
You must also provide lawful access to the premises and to the collection and delivery locations. This includes arranging permission to park, notifying building management where necessary, and ensuring that access routes are not obstructed. If the property is in a controlled parking or access area, you should make the required arrangements in advance. Any penalty charge, fine, or extra cost caused by the customer’s failure to secure access may be charged to the customer where lawful and supported by evidence.
5. Liability and Limitations
We will take reasonable care when handling your items and property. However, our liability is limited to loss or damage directly caused by our negligence or breach of contract. We are not responsible for pre-existing damage, inherent defects, wear and tear, poor packing, unsuitable packaging, or damage caused by goods moving because they were inadequately secured by the customer. Where the customer has packed items themselves, responsibility for safe packing remains with the customer unless we have expressly agreed to pack those items.
We are not liable for delay caused by traffic, road closures, weather, accidents, vehicle breakdown, access restrictions, acts of third parties, or events outside our reasonable control. Such events may amount to force majeure and may extend the service time or require rescheduling. We will make reasonable efforts to notify you and minimise disruption, but we cannot guarantee arrival at an exact time unless a specific timed service has been expressly confirmed.
To the fullest extent permitted by law, our total liability for any claim arising from a booking shall not exceed the amount paid or payable for the relevant service, except where the law requires otherwise. Nothing in these terms excludes liability for death or personal injury caused by our negligence, fraud, fraudulent misrepresentation, or any other liability that cannot lawfully be excluded. Customers are encouraged to arrange suitable insurance for valuable, fragile, or high-risk items, as our standard service does not include comprehensive goods-in-transit cover unless specifically stated.
6. Waste, Disposal, and Environmental Rules
If the service includes removal or disposal of unwanted items, all such work must comply with applicable UK waste regulations and duty of care requirements. We do not operate as a general waste carrier unless specifically stated and appropriately authorised for the task. The customer must accurately describe any items for disposal and must not include hazardous, clinical, electrical, chemical, or restricted waste unless we have expressly agreed in writing and are legally permitted to collect it.
Where disposal is agreed, the customer confirms that the items are legally owned by them or that they have authority to arrange disposal. We may request clarification if an item appears to be hazardous, contaminated, or unsuitable for standard disposal routes. Illegal dumping, fly-tipping, and unlawful disposal are strictly prohibited. The customer will remain responsible for any misdescribed or undeclared waste and for any losses, penalties, or claims arising from a breach of waste law caused by inaccurate information supplied to us.
We may decline any load or item if we reasonably believe that handling, transport, or disposal would breach environmental law, health and safety standards, or licensing requirements. If waste disposal is included, we may use licensed facilities or authorised third parties in accordance with legal obligations. Where receipts, transfer notes, or evidence of lawful disposal are available and reasonably required, we may provide or retain them in line with applicable record-keeping practices.
These terms are governed by the laws of England and Wales, and any dispute arising from them shall be subject to the exclusive jurisdiction of the courts of England and Wales, unless mandatory law provides otherwise. If you are a consumer resident in another part of the UK, any local mandatory protections that apply to you will still be respected where legally required. The remainder of these terms will continue to apply even if a court decides that one part is unenforceable.