Terms and Conditions for Man with Van Barnes Cray
These Terms and Conditions set out the basis on which Man with Van Barnes Cray provides removal, transport, and related services within the United Kingdom. By booking or using our services, you agree to be bound by these Terms and Conditions. Please read them carefully before placing a booking.
1. Definitions
In these Terms and Conditions, the following expressions shall have the meanings set out below:
1.1 Company means Man with Van Barnes Cray, providing removal, man and van, and related services.
1.2 Client means the person or organisation booking or using the Companys services.
1.3 Services means any removal, transport, loading, unloading, packing, waste removal, or storage related service provided by the Company.
1.4 Goods means all items, furniture, personal belongings, equipment, or materials that the Company agrees to handle, move, or transport.
1.5 Contract means the agreement between the Client and the Company for the provision of Services, incorporating these Terms and Conditions.
2. Scope of Services
2.1 The Company provides man and van, household removals, small office moves, furniture collection and delivery, and related services in Barnes Cray and surrounding areas, as well as within the wider UK where agreed.
2.2 The exact Services to be provided will be confirmed in writing via booking confirmation or agreed quotation. Only the Services described in that confirmation form part of the Contract.
2.3 Any additional Services requested on the day of the move or after the Contract has been agreed, including extra items, additional journeys, waiting time, or changes in access, may incur additional charges at the Companys standard rates.
3. Booking Process
3.1 Bookings may be made by the Client by contacting the Company and providing full and accurate details of the required Services, including collection and delivery addresses, dates and times, access information, parking arrangements, and a clear list or description of the Goods.
3.2 The Company may provide a quotation based on the information supplied by the Client. Quotations are normally provided in writing and are valid for the period stated on the quotation or, if no period is specified, for 14 days from the date of issue.
3.3 A booking is only confirmed when the Client has accepted the quotation or agreed price, and the Company has issued a confirmation. Any provisional dates or verbal estimates do not constitute a confirmed booking.
3.4 The Client must inform the Company of any changes that may affect the Service, including changes to addresses, dates, times, volume of Goods, access issues, parking restrictions, or special handling requirements. The Company reserves the right to amend the price or decline the booking if such changes are significant.
4. Quotations and Pricing
4.1 Quotations are based on the information provided by the Client and assume:
a. Reasonable and safe access at both collection and delivery points.
b. The ability to park the vehicle legally and safely near the premises.
c. The volume and nature of the Goods are as described.
d. No Goods are hazardous, illegal, or excluded under these Terms.
4.2 The Company reserves the right to adjust the price if:
a. The information provided by the Client is incomplete or inaccurate.
b. Additional Goods or services are added.
c. Access is restricted, delayed, or more difficult than reasonably anticipated.
d. Waiting times occur due to circumstances outside the Companys control, such as delays with keys or paperwork.
4.3 Unless otherwise stated, quotations do not include storage charges, tolls, congestion or clean air zone charges, parking fees or fines, customs duties, or any third party fees. Such costs, if incurred, will be charged additionally to the Client.
5. Payments
5.1 The Client agrees to pay all charges in accordance with the agreed quotation and these Terms and Conditions.
5.2 The Company may require a deposit or full payment in advance to secure the booking. Any required deposit will be stated in the quotation or booking confirmation.
5.3 Unless otherwise agreed in writing, all outstanding balances are due either prior to commencement of the Service or immediately upon completion of the Service on the day of the move.
5.4 Payments must be made using a method accepted by the Company. The Company may refuse to commence or continue Services if payment is not made as agreed.
5.5 If payment is not received when due, the Company reserves the right to charge interest on any overdue amounts at the statutory rate, as well as any reasonable costs incurred in recovering such sums.
6. Cancellations and Amendments
6.1 The Client has the right to cancel or amend a booking, subject to the following conditions.
6.2 Cancellations must be notified to the Company as early as possible. Any cancellation within 48 hours of the agreed start time may incur a cancellation charge of up to 50 percent of the quoted price to cover allocated time and resources.
6.3 Cancellations within 24 hours of the agreed start time may be charged at up to 100 percent of the quoted price at the Companys discretion, particularly where the Company is unlikely to secure alternative work for the allocated slot.
6.4 Amendments to dates, times, or scope of work are subject to availability and may result in revised pricing. The Company is under no obligation to accept amendments, particularly at short notice.
6.5 If the Company needs to cancel or significantly amend the booking due to circumstances beyond its reasonable control, such as severe weather, vehicle breakdown, illness, or other unforeseen events, the Company will notify the Client as soon as reasonably possible and offer an alternative date or a refund of any pre-paid sums for Services not provided. The Company shall have no further liability for such cancellation or amendment.
7. Client Responsibilities
7.1 The Client is responsible for:
a. Ensuring proper packing of Goods unless packing Services are expressly included.
b. Ensuring all Goods are ready to be moved at the arranged time.
c. Providing accurate information about access, parking, and any special handling requirements.
d. Obtaining any necessary permits, permissions, or parking suspensions required for the Companys vehicle.
e. Being present or represented at the collection and delivery addresses to direct the work and check the premises at completion.
7.2 The Client must not ask the Company to transport any items that are illegal, hazardous, explosive, flammable, perishable beyond a normal household move, or otherwise unsuitable, including but not limited to gas cylinders, fuel, paint, chemicals, or cash and high-value jewellery, unless expressly agreed in writing.
8. Company Responsibilities
8.1 The Company will provide the Services with reasonable care and skill, taking appropriate steps to protect Goods and property during loading, transport, and unloading.
8.2 The Company will take reasonable measures to arrive on time but cannot guarantee specific arrival or completion times. Time estimates are given in good faith but may be affected by traffic, weather, access, or other factors outside the Companys control.
8.3 The Company may refuse to handle or transport any Goods that it reasonably believes to be hazardous, illegal, or not suitable for carriage, or where access is unsafe.
9. Liability and Limitations
9.1 The Companys liability for loss of or damage to Goods, property, or premises is limited as set out in this section and is subject to the Client complying with these Terms.
9.2 The Company will not be liable for:
a. Loss or damage arising from incorrect packing by the Client when the Company has not provided packing Services.
b. Damage to fragile or high-value items that were not adequately protected or disclosed in advance.
c. Loss or damage to Goods where the Client or its representatives have not taken reasonable steps to secure or supervise valuable items.
d. Normal wear and tear, minor scuffs, or scratches that may reasonably occur in the course of handling and moving Goods.
e. Loss or damage caused by circumstances beyond the Companys reasonable control, including but not limited to acts of God, severe weather, accidents caused by third parties, or road closures.
9.3 The Companys total liability for loss or damage, whether in contract, tort, or otherwise, shall not exceed the total price paid or payable for the specific Service in question, unless a higher level of cover has been expressly agreed in writing and any additional charges for such cover have been paid.
9.4 The Client must check Goods and premises as soon as reasonably possible upon completion of the Service. Any loss or damage that may give rise to a claim must be reported to the Company in writing within 48 hours of completion. The Company may not be able to consider claims made outside this period.
9.5 Nothing in these Terms and Conditions shall limit or exclude the Companys liability for death or personal injury caused by its negligence, fraud, or any other liability that cannot be limited or excluded under applicable law.
10. Excluded Items and Special Risks
10.1 The Company does not accept responsibility for loss of or damage to cash, jewellery, watches, precious stones, important documents, or other items of exceptional value, and such items should not be packed with general household goods.
10.2 The Company will not be liable for the mechanical or electrical failure of appliances, computers, or other equipment unless there is clear evidence of physical damage caused by the Companys negligence.
10.3 The Company will not dismantle or reassemble items unless this has been specifically agreed as part of the Service. If the Company agrees to provide such assistance, it will do so with reasonable care but will not be responsible for any inherent weaknesses, design faults, or assembly limitations.
11. Waste and Rubbish Removal
11.1 Where the Company provides waste removal or disposal as part of its Services, it will comply with relevant UK waste regulations.
11.2 The Client confirms that any waste or rubbish presented for removal is not hazardous and is suitable for transport and disposal through normal waste or recycling streams.
11.3 The Company reserves the right to refuse to remove any items it reasonably believes to be hazardous, illegal, or unsuitable for standard disposal, including chemicals, asbestos, medical waste, or any item that may pose a risk to health, safety, or the environment.
11.4 The Client is responsible for any additional charges incurred where waste requires specialist disposal or where local authority or disposal site fees apply. Such charges will be added to the Clients invoice.
12. Access, Parking and Property Protection
12.1 The Client is responsible for ensuring suitable access for the Companys vehicle at both collection and delivery addresses, including any necessary permissions from neighbours, management companies, or building owners.
12.2 The Client is responsible for arranging parking and paying any applicable parking fees or charges. If no parking has been arranged, and the vehicle receives a parking fine while carrying out the Services, the Client may be charged for the cost of the fine.
12.3 The Company will take reasonable care to protect floors, walls, and doors during the move but cannot be held liable for minor marks or scuffs that may occur during normal handling of Goods in confined spaces.
13. Insurance
13.1 The Company maintains appropriate cover for its operations as required by law. This may include public liability and goods in transit cover, subject to the policy terms and exclusions.
13.2 The Client is encouraged to maintain its own insurance for high-value items and for comprehensive household or business cover during any removal or transport process.
14. Complaints
14.1 If the Client is dissatisfied with any aspect of the Service, it should notify the Company as soon as possible so that the matter can be investigated and, where appropriate, remedied.
14.2 Any formal complaint should be made in writing and should include full details of the issue, relevant dates, locations, and any supporting information.
14.3 The Company will aim to respond to complaints promptly and will work with the Client to reach a fair resolution, subject to the limitations of liability set out in these Terms and Conditions.
15. Data Protection and Privacy
15.1 The Company will collect and use personal data provided by the Client, such as names, addresses, and contact details, solely for the purposes of managing bookings, providing Services, processing payments, and fulfilling legal obligations.
15.2 The Company will take reasonable steps to protect personal data against unauthorised access or misuse and will not sell or disclose such data to third parties except where required to provide the Services or by law.
16. Governing Law and Jurisdiction
16.1 These Terms and Conditions and any Contract between the Client and the Company shall be governed by and construed in accordance with the laws of England and Wales.
16.2 Any disputes arising out of or in connection with these Terms and Conditions or the provision of Services shall be subject to the exclusive jurisdiction of the courts of England and Wales.
17. General Provisions
17.1 If any provision of these Terms and Conditions is held to be invalid or unenforceable, the remaining provisions shall remain in full force and effect.
17.2 No waiver by the Company of any breach of these Terms and Conditions shall be considered as a waiver of any subsequent breach.
17.3 The Client may not assign or transfer any of its rights or obligations under the Contract without the prior written consent of the Company.
17.4 The Company reserves the right to update or amend these Terms and Conditions from time to time. The version in force at the time of booking will apply to that Contract.
By booking or using the Services of Man with Van Barnes Cray, the Client confirms that they have read, understood, and agree to these Terms and Conditions.
